Applying an outside-in perspective and helping clients achieve growth are fundamental to our consulting approach at Word of Mouth Marketing, Inc.
With our team of experts, Word of Mouth Marketing brings depth of experience in the following areas:
- Customer insights and planning: We help clients understand customer needs and behaviors using our BEAP® linguistics approach, and develop actionable plans from the resulting insights, yielding more referrals and future business opportunities through relationship development techniques designed to help others refer business to you.
- Marketing: We help companies align marketing with overarching business objectives to ensure marketing investments are generating highest returns and reinforcing loyalty through relationships that cultivate a strong, trusted image.
- Customer experience: We work with companies to develop a series of post-transaction positive interactions with the customer to share their advocacy and inform consistent delivery of experiences to drive referrals and top-line growth.
- Loyalty: We help companies nurture promoters—loyal customers who are more profitable, and who are active proponents of your business in good times and bad.
- Go-to-market strategy: We help companies build powerful, integrated go-to-market systems that build a bridge between a company’s strategy and the exceptional customer experiences that are the ultimate driver of customer advocacy and loyalty.
Customer-centric businesses build a virtuous cycle we call the “perpetual referral engine.” We help companies at every stage of growth, developing custom solutions and collaborating with all levels of the organization.
For more information or to schedule a free hour of consulting, please call us at (720) 319-1969, or schedule your free 30 minute phone consultation on-line here.